baccarat game FAQ – Answers for Filipino Players

You must be at least 21 years old to register and play on baccarat game. This is a strict requirement. Age is verified during the KYC process required before your first withdrawal. Accounts found to belong to anyone under 21 are closed immediately and all balances are forfeited.

No. Each person may only hold one account on baccarat game. Creating duplicate accounts, whether using different email addresses or mobile numbers, violates the Terms & Conditions and will result in all related accounts being suspended. If you've lost access to your existing account, contact support at [email protected] instead of making a new one.

KYC (Know Your Customer) is an identity verification process. You'll need to submit a valid Philippine government-issued ID and may need to complete a facial verification step. KYC is required before your first withdrawal. It's straightforward – just make sure your ID is valid and the photo is clear. You can complete it inside your account dashboard after logging in.

Send an account closure request to [email protected] with the subject "Account Closure Request". Include your registered email address and mobile number so we can verify your identity. Any remaining balance will be returned via your registered withdrawal method after KYC confirmation. If you want a break rather than permanent closure, self-exclusion is available through your account settings – see the Responsible Gaming page for details.

Processing times vary depending on your withdrawal method and whether your KYC verification is complete. Bank transfers and e-wallet withdrawals are typically processed within one to three business days after your request is approved. VIP players may have access to faster processing. Check the Withdrawal page for current processing details and any requirements that apply.

The most common reason is that your KYC verification hasn't been completed. Withdrawals require a verified identity before they can be processed. Other reasons include a pending OTP confirmation, a mismatch in account details, or a review triggered by security protocols. Log in to your dashboard to check the status, or contact support at [email protected] with your account details for assistance.

baccarat game does not charge platform fees on standard deposits. Some payment providers may apply their own transaction charges, which are outside the Platform's control. Fee details for each method are displayed in the cashier before you confirm a transaction. For withdrawals, any applicable fees are shown at the time of the request. There are no currency conversion fees since all transactions are in Philippine Peso.

No. There is no system, bet combination, or strategy that guarantees a win at live baccarat or any other game on the Platform. Outcomes are determined by chance, and every bet carries a risk of loss. Anyone claiming to sell a guaranteed baccarat winning system is misleading you. Play for entertainment, set a budget before you start, and never bet money you can't afford to lose.

Sports betting on baccarat game covers a wide range of markets tailored for Filipino players, including PBA basketball, NBA, international football leagues, boxing matches, volleyball, esports events, and other major international competitions. Pre-match and in-play markets are available. Specific events and bet types available at any given time are shown in your betting dashboard after logging in.

Fish shooting games are interactive multiplayer games where you aim and shoot at fish moving across the screen. Different fish have different point values, and some carry jackpot rewards. You bet by choosing your bullet power level, and each shot costs a corresponding amount from your balance. It's a skill-and-chance game popular with Filipino players for its fast pace and visual engagement. Visit the Fish Games page for more details.

No. baccarat game support staff will never ask for your account password. If you receive a message asking for your password or claiming to be from our support team while requesting login credentials, do not respond – it is a phishing attempt. Report it to [email protected] immediately. Our team only needs your registered email address and mobile number to verify your identity.

Contact support immediately at [email protected] with the subject "Suspicious Account Activity". Change your password right away. If your email account may also be compromised, update that too. The faster you report it, the faster our team can investigate. Include as much detail as possible – which transactions you don't recognise, when you first noticed it, and any other relevant information.

Yes. On compatible Android and iOS devices, you can enable fingerprint or Face ID login in the app settings after your first standard login. Biometric login is faster and just as secure as typing your password. It's available on most modern smartphones used in the Philippines. If your device supports it, you'll see the option in your account security settings inside the app.

The app is optimised for Philippine mobile network conditions and works on standard LTE/4G connections. Live baccarat and live dealer games require a stable connection for smooth streaming. Sports betting, fish games, and slots are generally less demanding on your connection. If you're in an area with weaker signal, connecting via Wi-Fi where possible will give you the best experience.

Active promotions available to your account are shown in the Promotions section of your account dashboard after logging in. General information about what types of promotions baccarat game offers is also available on the Promotions page. Eligibility, any applicable conditions, and expiry details are always displayed with each offer – check those carefully before participating.

Specific bonus percentages, cashback rates, and conditions are tied to individual promotions and may change over time. We don't publish guaranteed figures here because what's available at any given time depends on active offers. Always check the Promotions section in your account dashboard or the Promotions page for current, accurate details on any offer before you participate.